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FAQ

Ephemeris co is a brand that believes in the power of ancient knowledge and brings this science closer to you in the form of beautiful art pieces. As a company, we provide our customers with customized posters and jewellery containing their accurate, unique Natal Charts or the exact image of the moon for a selected date.

We take pride in helping Astrology lovers commemorating and remembering special moments in the social media age where everything is digital and fast forgotten

It's not just a product, it's meaningful art.

The report that comes with every chart will be sent to the email you specified in the product page or to the email you use at checkout. You should check the SPAM folder because sometimes email providers do not like emails with attachments.

After you place your order, we will send you an email with all the information and a link to a page where you can view the status of your purchase.

From there you can see where your item is and how close you are to receiving it. 

All our orders are shipped from USA or from our European Distribution Center and arrive at your home from 2 to 7 business days depending on the shipping method chosen by you.

The average time for shipping is 3 business days. To have an estimated date for your location, please queue up your cart, and enter your exact address. You will receive multiple shipping speed options to choose from.

Please allow 2 business days for processing time before the shipping "transit" time begins.

When creating your birth chart you'll be required to enter your Birth date. We made it very easy for you to choose your year, month and date from a calendar and drop down menu. 

Please note that, when you choose to engrave your name and Date on the back of your jewellery, we'll use the format MM.DD.YYYY. 

For engravings there's a limit of 20 characters due to jewellery size and spacing. 

You can request us to change to an alternative format by emailing us on support@ephemeris.co up to 2 hours post-purchase.

If after placing your order, you want to change any details in your shipping address, you will need to email us right away at support@ephemeris.co with your order number, and the details you need to change or add.

You must do this within 24 hours from ordering for standard or free shipping and within 4 hours for express orders shipping. After that time it may be too late to make the change for you. If there's time we will manually make the changes for you before your print gets shipped.

Any special promotion we offer is exclusive to the period they're running for. We apologize for any inconvenience.

We hardly encourage you to sign up to our newsletter to become a part of our universe to be the first to know about our special promotions. 

You’ll commonly find very complicated birth charts out there. All those overlayed lines that are not part of the fundamental information that you should know and have on top of your mind to guide your decisions. 

So we made The Ephemeris Birth Char very simple and yet complete. And it comes with an accurate report, made by a real Astrologer.

We want you to have not only all the source of insights but also to be able to read it yourself with the guidance of our Interpretation Report. We want it to be clear enough to be revisited at any time. So it had to also be beautiful. We want it to be a piece of art. That's why we put a lot of work into making it perfect to enlighten any room. It'll definitely be the source of many compliments, questions and a magical conversation starter. 

We want it to be a beautiful remembrance of the unique, special being you are.

Yes, you can. At Ephemeris, we believe in the power of good ideas spreading. We want everyone to learn more about Astrology and about themselves. 

We have an Influencer Program and an Ambassador Program where you can make money while spreading the cosmic love!

To apply, go to our website section "MORE" and Click "Make Money and Help Others". We'll see you on the other side! 

Our tool uses the 24H format. So 12pm is equal to 12H and 12am means 0H.

Do you want your dark moon Lilith in your chart? Maybe you want the aspects of your MC/ASC? Just drop us an email at contact@ephemeris.co after you buy and we will take care of everything for you. Soon our tool will be more complete and you will be able to fully customize your chart.

Our necklace is made from surgical grade stainless steel. It should be a comfortable wear for anyone.

If the front piece of you necklace falls off, you can easily repair it by using a single drop of super glue to glue it back on the metal.

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